Denied boarding compensation
It is a situation that air travelers never want to get into. You can’t take your flight because the airline won’t take you. This means that a long-awaited vacation or an important business meeting can quickly fall through without the passenger being able to do anything about it. However, you can make a claim for compensation against the airline.
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Key Points about “Denied Boarding Compensation”
- Denied boarding can happen due to overbooking.
- Compensation depends on flight distance.
- Passengers must be informed of their rights.
- Airline must offer alternative transportation.
- Passengers can claim compensation up to €600.
- Compensation also applies to connecting flights.
- Compensation can be reduced in certain cases.
- Passengers have up to 3 years to claim.
You had a flight delay or a flight cancellation? Check your rights now and increase your chances of compensation
What does denied boarding mean?
If passengers are already at the gate and can also show a valid ticket and the airline still refuses to let the passengers fly with them, this is called denied boarding. In addition, there must be no justifiable reasons for not being able to fly with you. Some examples of denied boarding flight:
- Too many passengers due to overbooking.
- The airline does not let the passengers on the plane, even though the flight is taking place.
- The passenger was rebooked on another flight
In order to be entitled to compensation, denied boarding must be against the will and with the consent of the passenger. The prerequisite is that the passengers checked in on time, all booking documents were available, and the passengers did not pose any safety or health risks to themselves or other travelers.
Voluntary denied boarding
Voluntary denied boarding means that the airline tries to find passengers of the particular flight who are willing to be rebooked on a later flight or to give up the flight in exchange for certain benefits and advantages. It is important to know that air travelers are not entitled to compensation under the EU regulation in such a case.
Involuntary denied boarding
If the airline does not find volunteers who would give up the flight, the airline arbitrarily selects passengers who are denied boarding and are not allowed to take the flight. Thus, when passengers are denied boarding, it is referred to as involuntary denied boarding. In this case, passengers are entitled to compensation according to the EU Air Passenger Rights Regulation. They may also be entitled to benefits and to re-routing or reimbursement of the ticket price.
What rights do I have in the event of denied boarding?
- According to the EU Passenger Rights Regulation, affected air travelers are entitled to between €250 and €600 in compensation
- Immediate provision of snacks and drinks by the airline
- You can have your ticket refunded or request a replacement flight
- Independent of the ticket price
What can I do in case of denied boarding?
If passengers are affected by denied boarding, they should ask the airline to confirm the reason for the overbooking in writing. It is also advisable to collect receipts as evidence, such as meals or vouchers issued. Air travelers should also insist on your supplies at the airport in the form of snacks and drinks.
When/how do I receive compensation in the event of denied boarding?
Since 2004, EU air passenger law has regulated compensation for overbooking in Regulation No. 261/2004. The amount of compensation is based on the length of the flight and does not depend on the original ticket price. Passengers can make claims retroactively for up to 3 years. For the compensation, it does not matter if the flight was part of a package vacation or if it was a business meeting. A flight must fall under EU air passenger law and either depart from the EU or the flight must land in the EU while the airline is based in the EU. According to the EU Air Passenger Rights Regulation, the amount of compensation is calculated according to the distance of the flight:
- Short distance flight delays – up to 1500km – You are entitled to compensation of €250
- Medium distance flight delays – between 1500km and 3500km – You are entitled to compensation of 400 €
- Long distance flight delays – over 3500km – You are entitled to compensation of 600 €
Denied Boarding? Claim Your Compensation
When/How can I get a ticket reimbursement for denied boarding?
If air travelers have been denied boarding due to overbooking, they can decide for themselves whether to take advantage of substitute transportation or to be reimbursed for the full ticket price. If the airline does not offer an alternative, passengers can book a new flight themselves. They can then charge the airline for the cost of this at a later date. Have you been denied boarding and need help with your ticket refund or compensation? Our experts on air passenger rights will be happy to help you. Check your compensation claims now – free of charge.
What am I entitled to under EU regulations in the event of denied boarding?
If the airline has overbooked a flight and is therefore unable to carry passengers as planned, passengers are entitled to between 250 and 600 euros in compensation under the EU Passenger Rights Regulation. At the same time, air travelers are entitled to meals at the airport in the event of an overbooking. In order for the flight to fall under EU air passenger rights and for passengers to be entitled to compensation, the flight must meet a number of requirements.
Prerequisites:
- You have checked in on time. (Normally up to 45 minutes before departure)
- Your problem flight was not longer than 3 years ago
- Your flight has either departed from the EU (any airline) or landed in the EU (airlines based in the EU)
- You have a valid ticket and booking confirmation.
- The booking type, e.g. single booking, business trip or package vacation, does not matter for your right to compensation.
Denied Boarding? Claim Your Compensation
How long are compensation claims valid in the event of denied boarding?
Claims for compensation can still exist years after the actual flight. In Germany, for example, air travelers can still claim compensation 3 years after their flight. If passengers have been affected by a flight delay or cancellation in recent years, they should check whether you are entitled to compensation and how much money you could receive.
How can Flightright help you?
You caught a cheap flight but now the airline is getting in the way of your vacation happiness because they deny your boarding? Your flight is overbooked, delayed or cancelled? As experts in the field of air passenger rights, we enforce your right to compensation against the airline!
Were you denied boarding against your will because your flight was overbooked?
With more than 10 years of experience, Flightright helps you enforce your right to compensation.
The Unexpected Setback
Marco was set to travel with British Airways, excited for the journey ahead. His plans were well-prepared, and he had a confirmed boarding pass in hand. But as he approached the gate, he was informed that he wouldn’t be allowed to board. He had been denied boarding, despite his confirmation. Frustrated and bewildered, Marco found himself suddenly stranded, his carefully planned trip seemingly canceled.
Initial Frustration and Seeking a Solution
The situation felt both unfair and confusing to Marco. With his confirmed pass, he expected the airline to provide answers or, at the very least, a refund. But when he reached out to the airline to request reimbursement for the ticket, the process quickly became a hassle, with little response or clarity from British Airways. It seemed his efforts might end in disappointment, and Marco began to wonder if there was any solution.
Discovering Flightright’s Expertise
It was during this period of frustration that Marco came across Flightright, known for advocating for air passenger rights. He was reassured by our excellent reputation and decided to give our service a try. “Flightright made everything simple,” he recalls. Their platform was straightforward to use, and Marco appreciated the guidance each step of the way. In no time, he submitted the necessary documents and entrusted his case to our team.
Flightright Takes Charge
From the moment Marco submitted his information, Flightright took over. Our team handled every aspect of Marco’s case, reaching out to the airline and staying firm in our pursuit of his ticket refund. Although British Airways initially showed reluctance, Flightright’s persistence was unwavering. Marco was impressed by our commitment, stating, “They did an excellent job and made the process so easy for me.”
A Satisfying Outcome
Thanks to Flightright’s efficient efforts, Marco soon received a refund for his ticket. The process was hassle-free, and he felt completely supported along the way. He noted that Flightright’s commission was well worth it, as it ensured he got back what he was owed—a result he doubted he could have achieved on his own. “Flightright’s service was fantastic from start to finish,” Marco says. “I’m incredibly satisfied.”
Marco’s Recommendation
Reflecting on the experience, Marco wholeheartedly recommends Flightright to others. “If you’re struggling with denied boarding or need assistance with passenger rights, Flightright is the best partner you could have. They’re professional, efficient, and take care of everything.” We are thrilled to have helped Marco find resolution and are grateful for his positive feedback! ❤️
Overall: Excellent service – a very good experience with Flightright!!!
This is the review Marco left us after Flightright successfully helped him get compensation for his Denied Boarding.
Thanks to Flightright I received a refound from them after a claim to British Airways that denied me a bording with a confirmed boarding pass in my hands. Excellent service, very easy to use. I was totally satisfied.
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Your flight did not go as planned?
In the event of flight delays, cancellations and overbooking, passengers may be entitled to compensation or ticket reimbursement. Flightright enforces your rights.