We enforce your refund – This is how it works
1. Enter your flight details
Check your refund claim in a few minutes and free of charge. Simply enter your cancelled flight.
2. Commission us
Our legal experts have been advocating for passenger rights for over 10 years. Our immense success has resulted in enforced compensation of more than 500,000,000 Euros from airlines.
3. Receive your compensation
With us you receive your refund: If the airline refunds your ticket costs within 7 days, our service will be completely free. After that we charge our success fee (14-28% + VAT), but only if we are successful.
Refunds up to 6 years retroactively
What do our customers say? *
*Rating of Flightright GmbH. We have not reviewed the authenticity of the ratings.
Ticket refund: Frequently asked questions
Unfortunately things don’t always go according to plan when flying. Your flight was cancelled and you’re wondering about your rights against the airline? In our FAQ we answer the most common questions about flight cancellations and ticket reimbursements.
What are my rights if my flight was cancelled?
Passengers’ rights are set out in the EU Passenger Rights Regulation. The regulation applies to flights departing from an airport in the EU and to flights landing at an airport in the EU if the operating airline is based in the EU. When flights are cancelled, passengers can request replacement transportation or a rebooking, otherwise the airline must reimburse the ticket costs of the cancelled flights. In principle, airlines have 7 days to refund the ticket price which can be made in cash, by bank transfer, cheque or in the form of a voucher
Do I have to accept a voucher in place of a refund?
Airlines often offer ticket refunds in the form of vouchers. What many passengers are unaware of is that they can insist on a cash refund of the amount originally paid. You do not have to accept a voucher, but have a right to choose. as stated in Article 8 of the EU Passenger Rights Regulation. With a voucher, you are bound to the airline making you less flexible for future travel. Especially in times when the future of many airlines is uncertain, you should prefer a full refund instead of a voucher. If the airline later files for insolvency, in the worst case you are left with a worthless voucher and the money is lost. With Flightright, you can be sure that you will receive more than just a voucher for your flight cancellation.
Do I also get my money back for a flight cancellation due to Corona?
Even if a flight is cancelled due to Corona, passengers are entitled to a reimbursement of ticket costs. Unlike compensation claims, ticket refunds are not obstructed by extraordinary circumstances that could exempt airlines from making payments. Passengers have paid in advance for a service that was not provided, due to flight cancellations, and therefore can claim their money back. However, many airlines try to deceptively appease travellers with vouchers. If an airline refuses, reclaiming the ticket price on your own involves a lot of effort and risk. Flightright enforces the refund of your ticket costs for you – even in court if necessary.
Can I also get a refund for seat reservations and baggage?
Additional costs for seat reservations, in flight meals or luggage are included in the flight price. If the flight is cancelled, airlines must also reimburse these costs along with the cost of the ticket.
Can I claim a refund if I cancel the flight myself?
If an airline cancels the flight, it must refund the ticket costs to the passengers. If a passenger withdraws from the flight, i.e. cancels it, they are not entitled to a full refund, even if they no longer wish to fly due to the corona situation. Passengers can usually only get back a small part of the original costs. The cancellation conditions differ from airline to airline. They are regulated in the airlines’ general terms and conditions. However, some airlines offer goodwill arrangements in view of the extraordinary situation.
What are the costs?
If the airline pays within the legal period of 7 days, our service is free of charge for you. Sometimes airlines are stubborn and refuse to pay, even though they are obligated to do so. We will continue to legally advocate for your refund until the airline pays. If we are successful, we charge a commission of 14-28 % (plus VAT). Our service is therefore completely risk-free for you.
Your flight was cancelled?
Flightright enforces your rights in the event of a cancellation and works to ensure that you receive your rightful ticket refund from the airline.
The Unexpected News: A Flight Canceled, Plans Disrupted
Hana had been eagerly looking forward to her trip when she received disappointing news at the airport: her flight had been canceled. As the hours passed, Hana felt the frustration growing, facing the inconvenience and uncertainty of rescheduling. Amidst the busy airport, she began to wonder if she had any rights in this situation. That’s when a helpful stranger shared some unexpected advice—mentioning Flightright and the success they’d had with securing refunds in similar situations. Intrigued yet cautious, Hana decided to look into it, wondering if it could work for her, too.
A Leap of Faith: Taking the First Steps with Flightright
Hana, initially skeptical, researched Flightright’s process. The website offered a straightforward solution, and with hope for a positive outcome, she decided to give it a try. After submitting her ticket details and uploading the required documentation, Hana felt reassured by how Flightright guided her through each step. With the initial process completed, she placed her trust in the team, hoping they’d help her recover her ticket cost.
Clear Communication: Monthly Updates for Peace of Mind
One thing that impressed Hana from the beginning was Flightright’s consistent communication. She was updated every month on the status of her case and informed of each step in the process. Even when her case faced a lengthy legal timeline, Hana appreciated the transparency and professionalism that kept her feeling confident and assured that her case was being handled thoroughly.
Persistence Pays Off: The Long-Awaited Refund
After six months, Hana received the news she had been hoping for: Flightright had successfully secured a full refund for her canceled ticket. She was delighted to see her trust rewarded and impressed by how Flightright had navigated the complex process on her behalf. “I never thought refunds were possible,” Hana reflects. “But Flightright took care of everything for me.”
Hana’s Gratitude: A Recommendation for All Travelers
Reflecting on her experience, Hana feels grateful for the seamless support she received from Flightright. “They took all the stress out of the process, and I’m so thankful for their professional, efficient service,” she says. Hana’s advice to others? “Don’t hesitate to use Flightright—they genuinely work hard to get the refund you deserve.” Hana’s story is one of many where Flightright has been able to transform a disappointing travel disruption into a positive resolution, and we are grateful for her trust. Thank you, Hana, for letting us help you reclaim what was rightfully yours. ❤️
Overall: Top service – a very good experience with Flightright!!!
This is the review Hana left us after Flightright successfully secured a full refund for her canceled ticket
I never thought refunds were possible, but while my flight was made, a kind stranger at the airport told me about Flightright and how he managed to get his refund before. I was sceptic at first but I tried to apply non the less – and it worked! The process was easygoing, they kept me posted every month about what phase they are in, and in the end, I managed to get my refund. The process did last for 6 months, but I guess it was because of all the law processes. I don’t mind. I’d suggest everyone to apply through Flightright because they really did take care of everything for me.
We will be happy to help you in case of flight problems with the airline for:
We have already been able to help with problems at the following airports, among others
We have already taken successful action against these and more airlines
Your flight did not go as planned?
In the event of flight delays, cancellations and overbooking, passengers may be entitled to compensation or ticket reimbursement. Flightright enforces your rights.