Administrative Case Worker (Norwegian Speaking) (x, f, m)

We bring justice to travellers!

At Flyhjælp, we help air passengers across Europe claim the compensation they’re entitled to when their flights are delayed or canceled — and we do it with a human touch and legal-tech efficiency.

As a Norwegian-speaking Caseworker, you’ll be part of our Operations team, supporting customers from claim to resolution. No legal background is needed — just strong communication skills, attention to detail, and a desire to help others.

You’ll work on:

• Reviewing and assessing flight compensation claims

• Communicating with customers via email in a clear, helpful, and professional tone

• Organizing case documents and managing information in our systems

• Assisting in preparing claims for court cases in Norway

• Supporting process improvements and pitching in with various team tasks

• You speak and write fluent Norwegian and English

• You bring some customer service experience — whether from retail, hospitality, or support roles

• You’re structured and detail-oriented, with good organizational habits

• You enjoy taking initiative and have a positive, proactive mindset

• You thrive in a team setting and like helping both customers and colleagues

• You’re open to learning new tools and contributing to a fast-paced, purpose-driven environment

• A full-time position with flexible hybrid work (2 days remote + 3 days in-office at our Amager location)

• Up to 5 weeks of remote work per year from anywhere in the EU

• A chance to occasionally work from our Berlin office if you’re up for a change of scene

• Monthly lunch plan with Meyers

• An international, supportive team that values impact, trust, and collaboration

• Opportunities for personal and professional development in a growing legal-tech company

• A role where you’ll make a real difference for travelers across Europe

About Flyhjælp:
Flyhjælp is an ambitious, innovative company experiencing rapid growth, located near Kløvermarken in Copenhagen. In 2021, we joined forces with the German company Flightright, strengthening our position in the Nordic market. Our team consists of committed employees from across the Nordics and several other parts of Europe, with additional colleagues based in Berlin, Budapest, and Kyiv through our parent company.
The team consists of two caseworkers and a Team Leader, with whom you’ll work closely to ensure high quality in cases and assessments within the Norwegian legal process. 

Ready to join us on our journey? Send your application, CV, and relevant documents via the job posting here or to our Recruitment Manager, Marie Hoffmann, at hr@flyhjaelp.dk – we look forward to hearing from you!

Salary is negotiated based on working hours (full-time or part-time), performance, qualifications, and competencies.