Danish-speaking Operations Team Lead

Would you like to be part of a successful Danish legal-tech company that, with its vision of bringing justice to air passengers, has helped over 400,000 people obtain compensation? 

Then we have the job for you! 

Flyhjælp is an ambitious and dynamic company located in the beautiful Edison House premises near Kløvermarken in Copenhagen, close to the Lergravsparken metro station. The company employs about 50 staff members from all the Nordic countries, who help secure financial compensation for air passengers who have experienced delays, cancellations, and denied boardings. 

As a Team Lead in Flyhjælp’s Operations department, you will be part of a fantastic workplace consisting of a young and dynamic team that has been named No. 2 on Børsen’s Gazelle list in 2020. You’ll be learning about all aspects of air passengers’ rights law and take part in exciting and sometimes tech heavy projects. 

The team consists of 7 case workers whom you’ll work closely with to ensure high quality of cases and assessments made in the Danish PoJ. The Case Workers in the team are a mix of part-time and full-time employees.  

• Lead and motivate a team of Case Workers for the Danish Market, fostering a positive work culture and a continuous learning environment through guidance, training, and regular feedback to further enhance team skills and performance.
• Oversee daily the daily business, ensuring high service quality and customer satisfaction.
• Resolve issues promptly, demonstrating effective problem-solving and serving as a role model.
• Identify, analyze, and implement process improvements, automation, and further customer excellence in collaboration with various stakeholders.
• Collaborate with your team and other departments (e.g., Legal, Marketing, Finance) on day-to-day business activities and overarching projects beyond the borders of the Danish Market in the whole Nordics.
• Take part and be the lead in department wide projects and initiatives and bring them to successful completion.
• Facilitate seamless communication and collaboration between our teams in Berlin, Budapest and Copenhagen to ensure the achievement of our key objectives.

• 1-2 years of experience in team leadership and project management is preferred, but not required. A genuine interest in leadership and motivation is essential.
• A genuine passion for tackling complex topics and finding effective solutions, with a keen interest in technology. Experience with CRM tools is a plus, but we’re excited to support your growth in this area.
• Availability for daily business tasks in the team, combined with the ability to think strategically and take action.
• Fluency in Danish and comfort with both written and spoken English. Additional Nordic languages are a plus.
• Open to exploring new technologies and eager to learn and adapt.
• Values freedom with responsibility and enjoys a flexible work environment, including work-from-home options and no expected overtime.
• Committed to work-life balance and interested in having fun while growing professionally.
• Brings a can-do attitude that inspires colleagues and contributes positively to the team.
• Embraces our quirky side and is ready to join a dynamic, enthusiastic team.

If you’re motivated to grow, eager to learn, and excited about the opportunity to make a difference, we’d love to hear from you! 

As a Team Lead at Flyhjælp, you learn a lot about European case law, and you learn to serve and guide customers based on current legislation and case law as well as leading a team and overseeing their development.  

You will also be thoroughly trained in judicial language, so that you can guide Flyhjælp’s many customers in a good and professional way. 

You will also gain a thorough knowledge of our technological platforms, through which we communicate with each other, the customers, the airlines and the Courts. 

We want to make use of your many talents – so show us what you can do! 

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If this sounds like something for you, you can send your application, CV, and any relevant documents to the company’s Head of Recruitment, Marie Hoffmann, here or to hr@flyhjaelp.dk. We look forward to hearing from you!