Marseille Provence - Ticket refund and compensation in case of flight delays and cancellations

Recently canceled or delayed flights to Marseille Provence

Find all the delays and cancelations at Marseille Provence airport for which you might be entitled to compensation. If you are a passenger on one of these flights, quickly check your entitlement to compensation and instruct Flightright’s lawyers to enforce your claims.

Delayed, canceled or overbooked flight at Marseille Provence Airport

Marseille Provence Airport, located about 25 km from Marseille and Aix-en-Provence, currently serves 30 countries and 107 destinations with direct flights. Nevertheless, flights are sometimes delayed, canceled or overbooked. According to Flightright, there were a total of 41363 flights scheduled at Marseille Airport in 2023. Of these, 931 flights were canceled, which corresponds to 2.25% of all scheduled flights. In addition, 237 flights were delayed, representing 0.57% of all flights.

Under the EU regulation, you are entitled to compensation if your flight is delayed, canceled or you are unjustifiably denied boarding. Flightright, its team of experts and cutting-edge technology, will help you defend your rights and recover up to €600. You can quickly check if you are eligible with our compensation calculator.

Which flights are eligible for compensation?

For a flight to be covered by the EU regulation, two conditions must be met:

• The aircraft must take off from an airport in the European Union.
  • The flight can be operated by any airline (French, European or international).
• or land at an airport in the European Union
  • The flight must be operated by an airline headquartered in the EU.

In these cases, it is possible to claim compensation:

• Delays: Your flight has arrived at its destination more than 3 hours late.
• Cancellations: You were informed of the cancellation less than 14 days before departure.
• Overbooking: The airline overbooks your flight and you can no longer find a seat on board.
• Missed connecting flight: You miss your connecting flight and reach your final destination with a delay of 3 hours or more.

Your compensation in the event of cancelation or delay at Marseille Provence airport

Here is a small list of the EU-approved compensation for delays, cancelations and denied boarding.

• Short-haul flights – less than 1500 km – €250 compensation for affected passengers.
• Medium-haul flights – between 1500 km and 3500 km – entitlement to €400 compensation per passenger
• Long-haul flights – more than 3500 km – entitlement to €600 compensation for the affected passengers

Delayed, canceled, overbooked, missed connecting flight? You are entitled to:

Basic services at the airport

If your flight is delayed by several hours, you are owed certain services by the airline. These are

• Short-haul flight (up to 1500 km) and more than 2 hours delay: drinks and snacks, two phone calls, two faxes or e-mails
• Medium-haul flight (between 1500 km and 3500 km) and more than 3 hours delay: drinks, snacks, two phone calls, faxes or e-mails
• Long-haul flight (over 3500 km) and more than 4 hours delay: drinks and snacks, two phone calls, two faxes or e-mails

A delay of more than 5 hours?

If you are informed that your flight will be delayed by more than five hours, you have the right to cancel your flight. You can ask the airline to refund your ticket or request an alternative means of transportation as soon as possible.

Flying the next day

If your flight is postponed directly to the next day, the airline must take care of you and offer you an overnight stay in a hotel, including transportation from the airport and back. So check with the airline and, if the allowance was not provided, make sure you get written confirmation that the airline undertakes to reimburse you for the cost of the allowance until the next day.

Flightright, your expert ally

As European experts, we are able to help you with any airline. We will take all steps with the airline and, if they do not cooperate, we can also take your case to court and assume the entire financial risk: you do not have to bear any costs. If and only if your case is successful, we retain a commission of 27% + VAT from your compensation. We have a success rate of 99% of the cases we represent.

• Receive between €250 and €600 per person
• No investment, no time wasted
• With an international network of experts at your service

What are my rights as a passenger if my flight is canceled due to a strike at Marseille Airport?

If your flight is due to depart from Marseille Airport and there is a strike at the airport in question, first check whether your flight is affected by the cancelations due to the strike. According to the EU Passenger Rights Regulation, you are entitled to alternative transportation or a refund of the ticket price. You may also be entitled to compensation if there are no extraordinary circumstances and it is an internal airline strike, for example. Contact your airline for more information about replacement transportation, rebooking or ticket refunds, as well as local services such as meals and, if necessary, accommodation and transportation to the hotel.

Can I receive flight compensation if my flight at Marseille Airport is delayed or canceled due to a strike?

A flight cancelation or a significant delay of more than three hours due to a strike is often considered an extraordinary circumstance, provided the strike is not the fault of the airline or airline staff. There is no entitlement to compensation in exceptional circumstances. Nevertheless, passengers should check their rights to basic care and catering services at Marseille Airport. This includes meals, refreshments and, if necessary, accommodation, depending on the length of the delay and the flight route. Also important to know: If your flight is canceled because the airline staff is on strike, then you are entitled to your ticket price refund, alternative transportation, meals on site and additional compensation.

How can I secure my compensation for the next flight?

Use our compensation calculator to make sure you don’t miss out on any potential claims. Enter your flight details from Marseille Airport in advance and we will inform you as soon as we know if you are entitled to compensation.

Some information about Marseille airport

Marseille-Provence Airport is the fifth busiest airport in France. Although it is served by several bus networks, its main access is by road: only one in seven passengers uses public transport to get to the airport. The nearest train station is Vitrolles-Aéroport-Marseille-Provence, which is connected to the airport by a free shuttle service.

Punctuality at Marseille Provence Airport

Marseille Provence Airport recorded varying performances from its airlines in 2023. The most active airline was Ryanair with a total of 10989 flights and 286 cancelations and 82 delays, indicating moderate reliability. This was closely followed by Air France with 4452 flights, which had 123 cancelations and 16 delays, indicating a relatively low disruption rate. Air Corsica followed with 2,558 flights and fewer disruptions, with only 42 cancelations recorded. Volotea operated 2,398 flights, with a similar number of cancelations (41) and no recorded delays, suggesting efficient operations.

Wifi at Marseille airport

Marseille-Provence Airport offers its travelers a free and unlimited internet connection following the installation of 150 terminals in 2015.

Exceptional circumstances

In most cases, flight delays and cancelations in France are caused by strikes. If the strike is not directly caused by the airline, the passengers affected are not entitled to compensation under EU law. However, if it is an inherent strike by the airline, it could be assumed that it could have taken measures to avoid flight disruptions. Compensation could therefore be due. In any case, you can request an alternative means of transportation to your destination as well as snacks and drinks. If yours is an organized trip, you should contact your travel agency directly to find an alternative solution.

For more information about Marseille Airport, click here.

Problems with your flight from Marseille Provence Airport?

According to Flightright data, there were 1168 incidents at Marseille airport in 2023, accounting for 2.82% of all departures. Assert your rights! Flight delay, flight cancelation, overbooking or missed connecting flight – the airline must compensate you if it is responsible. Flightright will do everything in its power to ensure that you get your compensation back.