Complaint to Vueling: Your right to compensation | Flightright

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Vueling - Ticket refund and compensation in case of flight delays and cancellations

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Recent flight delays and cancellations with Vueling

Click to view all recent flight delays and cancellation data for Vueling. The table below gives you an inside view of how much information we have at our disposal.

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What our customers say after receiving compensation from Vueling with Flightright

About Vueling

Vueling is a Spanish low-cost airline based in Barcelona. It is one of the leading airlines in Europe with a wide range of over 140 destinations in Europe, North Africa and the Middle East. The experts at Flightright are at your side to defend your rights and take care of your claims against Vueling if your flight is canceled, delayed or overbooked. If you have been affected as a passenger, you should know that you can file a complaint with Vueling! We put our best experts at your disposal to defend your rights. Our compensation calculator will determine whether you are entitled to compensation of up to €600. Then all you have to do is hire us, and we’ll submit a claim to Vueling on your behalf.

At Flightright, we assist Vueling passengers who have been subjected to a delay or flight cancellation to enforce their rights. Getting compensated is quick and simple. To get started, use our free online calculator to check your eligibility for a Vueling flight delay compensation.

For flight cancellations due to economic reasons, we see good chances to have a compensation claim, especially if you were informed by Vueling not more than 14 days before your flight.

What are my rights when delayed with Vueling?

  • According to EU law up to €600 Compensation
  • Regardless of the ticket price
  • Flights up to 6 years old
  • When the flight was delayed at least 3 hours, cancelled or overbooked

What should I do when delayed with Vueling?

  • Confirm the reason for the delay with the airline.
  • Collect proof: photos, receipts of expenses, vouchers, etc.
  • Insist on your basic benefits and services at the airport.
  • Check your eligibility for compensation with our free online calculator

More in-depth information regarding the EU-regulation and your passenger rights.

Under what conditions is your flight delay with Vueling eligible for compensation?

The 2004 EU261 regulation clearly defines a flight delay as when an airline or its replacement arrives at your destination more than 3 hours later than expected. In this circumstance, you need to check to know if you might be entitled to compensation.

Note: the amount of compensation is dependent on the distance of the flight – not on the amount you paid for your ticket. Additionally, the flight must either take off or land in the European Union. In the case where it is landing in the European Union, the airline must also have its headquarters in the EU.

A Vueling passenger is entitled to compensation in the event of the following:

  • Flight delay: If your Vueling flight arrives at your destination more than 3 hours later than expected.
  • Flight Cancellation: if you were not informed of the cancellation or informed less than 14 days before departure.
  • Overbooking: If you had suffered a denied boarding due to overbooking of your flight.
  • Missed connecting flight: If you missed a connecting flight due to a delay in one of the legs, and you arrived at your destination more than 3 hours later than expected.

Don’t take any excuses!

  • Meal vouchers or accommodation (in the case of an overnight delay) do not suffice for compensation.
  • All flight packages are covered by this regulation, and only the person on the passenger register who has suffered the delay, irrespective of who paid the ticket, will receive compensation for the inconvenience suffered.
  • Your claims are valid up to 6 years in the past.
  • Only extraordinary circumstances such as union strikes or bad weather relieve the airline of this responsibility.

Here is an overview of which compensation you’ll be entitled to, based on the circumstances of your delay:

  • Short distance flight delays – Below 1500km – Passengers are due €250 compensation from Vueling.
  • Medium distance flight delays – Between 1500km and 3500km – Passengers are due €400 compensation from Vueling.
  • Long distance flight delays – Over 3500km – Passengers are due €600 compensation from Vueling.

Delay, cancellation, overbooking or missed connection flight? You are entitled to:

Short distance up to 1500 kmMedium distance up to 3500 kmLong distance from 3500 km
e.g. London – Edinburghe.g. London – Athense.g. London – Tokyo
250€400€600€

How to claim compensation from Vueling

The first thing to do is confirm that you are eligible for Vueling flight delay compensation. This is often not a simple process when done on your own: getting access to flight databases, comparing your situation with other similar cases, checking whether your case applies under European Regulation No. 261/2004, etc. are some of the tasks that need to be done carefully to determine if you are eligible for a Vueling compensation. In fact, for an individual without the legal expertise or the required technology, this can prove quite complicated.

But we have made it all easy with Flightright. In simple steps, you can determine your eligibility for a Vueling delay compensation. Simply enter your flight details into our free compensation calculator, establish that you’re entitled to a claim against Vueling, and then leave the rest to us. It will only take a few minutes for us to verify the eligibility of your claim and initiate action to ensure that you get compensated. Our service is free, as we only get a percentage of what we can extract as a claim. By choosing us, you are opting to join the more than 11 million satisfied customers who have used our service. We are a dependable partner, and we have been successful at asserting air passenger rights for over 12 years.

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Vueling Additional services at the airport

If your Vueling flight departure is delayed for more than normal, you immediately have the right to basic benefits and services. These rights vary depending on the distance of your flight. Below, you’ll find an overview of what you’re eligible for:

  • Short distance: from 2 hours waiting time – free drinks, free food, and 2 telephone calls, emails, or faxes
  • Medium distance: from 3 hours waiting time – free drinks, free food, and 2 telephone calls, emails, or faxes
  • Long-haul: from 4 hours waiting time – free drinks, free food, and 2 telephone calls, emails, or faxes

Delays of more than 5 hours

In this instance, you can, regardless of the distance, withdraw from your flight. Vueling is obliged to either reimburse you or offer you alternative transportation to your destination.

Departure delayed until the next day

You’re eligible for a stay in a hotel, including transport to and from the airport. Contact Vueling customer service directly and ask that confirmation of your hotel room and transfers to be provided in writing.

Your flight didn’t take off yet?

You can simply enter your flight details for your future flight, and we will let you know whether you’re eligible for compensation. Enter your flight here:

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Vueling – Summary of Operational Activities in 2023 

Airline NameTotal number of Flights Total number of Cancellations Total number of Delays
Vueling864,876 4,053 6,137 

In 2023, Vueling operated a total of 212,444 flights, with 893 cancellations and 1,167 delays. Based on Flightright data, Vueling operated in the following 5 main airports in 2023:

Top 5 Major Airports Vueling Operated at in 2023

Airport Name Total Number of Flights Total Number of CancellationsTotal Number of Delays
Barcelona (El Prat)61,067113169
Paris (Orly)12,64831767
Palma de Mallorca – Balearische Inseln10,491780
Bilbao9,6421935
London (Gatwick)8,4822774

These tables provide a detailed view of Vueling’s operations and performance at major airports in 2023. 

Had flight problems with Vueling?

Flightright takes care of your rights in the event of flight delays, cancellations, and overbooking and is committed to ensuring that you receive your compensation from the airline.

We will be happy to help you in case of flight problems with the airline for:

We have already been able to help with problems at the following airports, among others

We have already taken successful action against these and more airlines

Your flight did not go as planned?

In the event of flight delays, cancellations and overbooking, passengers may be entitled to compensation or ticket reimbursement. Flightright enforces your rights.

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