SAS - Ticket refund and compensation in case of flight delays and cancellations

Recent flight delays and cancellations with SAS

Click to view all recent flight delays and cancellation data for SAS. The table below gives you an inside view of how much information we have at our disposal.

About SAS

SAS Scandinavian Airlines is a Scandinavian airline based in Stockholm. It is the largest company under the umbrella of the SAS Group and is a member of the Star Alliance airline alliance. SAS Scandinavian Airlines has its hubs in Copenhagen-Kastrup, Oslo-Gardermoen and Stockholm/Arlanda. If you have experienced a flight delay or cancellation with SAS, your rights are governed by the EU Passenger Rights Regulation. According to this regulation, you may be entitled to compensation or a ticket refund from SAS in the event of such a flight problem. When delays and cancellations occur, we can enforce your right to compensation of up to €600.

At Flightright, we assist SAS passengers who have been subjected to a delay or flight cancellation to enforce their rights. Getting compensated is quick and simple. To get started, use our free online calculator to check your eligibility for a SAS flight delay compensation.

SAS is canceling a lot of flights due to lower demand. For flight cancellations due to economic reasons, we see good chances to have a compensation claim, especially if you were informed by SAS not more than 14 days before your flight.

More in-depth information regarding the EU-regulation and your passenger rights.

Under what conditions is your flight delay with SAS eligible for compensation?

The 2004 EU261 regulation clearly defines a flight delay as when an airline or its replacement arrives at your destination more than 3 hours later than expected. In this circumstance, you need to check to know if you might be entitled to compensation.

Note: the amount of compensation is dependent on the distance of the flight – not on the amount you paid for your ticket. Additionally, the flight must either take off or land in the European Union. In the case where it is landing in the European Union, the airline must also have its headquarters in the EU.

A SAS passenger is entitled to compensation in the event of the following:

• Flight delay: If your SAS flight arrives at your destination more than 3 hours later than expected.
• Flight Cancellation: if you were not informed of the cancellation or informed less than 14 days before departure.
• Overbooking: If you had suffered a denied boarding due to overbooking of your flight.
• Missed connecting flight: If you missed a connecting flight due to a delay in one of the legs, and you arrived at your destination more than 3 hours later than expected.

Don’t take any excuses!

• Meal vouchers or accommodation (in the case of an overnight delay) do not suffice for compensation.
• All flight packages are covered by this regulation, and only the person on the passenger register who has suffered the delay, irrespective of who paid the ticket, will receive compensation for the inconvenience suffered.

• Your claims are valid up to 6 years in the past.
• Only extraordinary circumstances such as union strikes or bad weather relieve the airline of this responsibility.

Here is an overview of which compensation you’ll be entitled to, based on the circumstances of your delay:

• Short distance flight delays – Below 1500km – Passengers are due €250 compensation from SAS.
• Medium distance flight delays – Between 1500km and 3500km – Passengers are due €400 compensation from SAS.
• Long distance flight delays – Over 3500km – Passengers are due €600 compensation from SAS.

Delay, cancellation, overbooking or missed connection flight? You are entitled to:

How to claim compensation from SAS

The first thing to do is confirm that you are eligible for SAS flight delay compensation. This is often not a simple process when done on your own: getting access to flight databases, comparing your situation with other similar cases, checking whether your case applies under European Regulation No. 261/2004, etc. are some of the tasks that need to be done carefully to determine if you are eligible for a SAS compensation. In fact, for an individual without the legal expertise or the required technology, this can prove quite complicated.

But we have made it all easy with Flightright. In simple steps, you can determine your eligibility for a SAS delay compensation. Simply enter your flight details into our free compensation calculator, establish that you’re entitled to a claim against SAS, and then leave the rest to us. It will only take a few minutes for us to verify the eligibility of your claim and initiate action to ensure that you get compensated. Our service is free, as we only get a percentage of what we can extract as a claim. By choosing us, you are opting to join the more than 11 million satisfied customers who have used our service. We are a dependable partner, and we have been successful at asserting air passenger rights for over 12 years.

Get Started!

SAS Additional services at the airport

If your SAS flight departure is delayed for more than normal, you immediately have the right to basic benefits and services. These rights vary depending on the distance of your flight. Below, you’ll find an overview of what you’re eligible for:

• Short distance: from 2 hours waiting time – free drinks, free food, and 2 telephone calls, emails, or faxes
• Medium distance: from 3 hours waiting time – free drinks, free food, and 2 telephone calls, emails, or faxes
• Long-haul: from 4 hours waiting time – free drinks, free food, and 2 telephone calls, emails, or faxes

Delays of more than 5 hours

In this instance, you can, regardless of the distance, withdraw from your flight. SAS is obliged to either reimburse you or offer you alternative transportation to your destination.

Departure delayed until the next day

You’re eligible for a stay in a hotel, including transport to and from the airport. Contact SAS customer service directly and ask that confirmation of your hotel room and transfers to be provided in writing.

Your flight didn’t take off yet?

You can simply enter your flight details for your future flight, and we will let you know whether you’re eligible for compensation. Enter your flight here:

SAS – Summary of Operational Activities in 2023 

Top 5 Major Airports SAS Operated at in 2023 

According to Flightright Data, the top five airports where SAS operated in 2023 were Oslo – Gardermoen Airport, Copenhagen, Stockholm, Bergen and London (Heathrow). These airports had the most flights, with Oslo-Gardermoen Airport having the highest volume of flights.

These tables provide a detailed view of SAS’s operations and performance at major airports in 2023. 

Had flight problems with SAS?

Flightright takes care of your rights in the event of flight delays, cancellations, and overbooking and is committed to ensuring that you receive your compensation from the airline.