Condor - Ticket refund and compensation in case of flight delays and cancellations

Recent flight delays and cancellations with Condor

Click to view all recent flight delays and cancellation data for Condor. The table below gives you an inside view of how much information we have at our disposal.

About Condor

Condor, is a German airline founded in 1955. The airline is based at Frankfurt Airport. From there and from many other German airports, Condor flies to destinations in Europe and around the world as a popular vacation airline. Condor belonged to the tour operator Thomas Cook, which had to file for insolvency in September 2019.

In the event of flight disruptions, such as flight cancellations, delays, rebooking or overbooking with Condor, passengers are protected by the EU Passenger Rights Regulation. It applies to flights that take off or land in the EU and the airline is also based in the EU. In the event of a flight irregularity, travelers may be entitled to compensation or a ticket refund from the airline under the EU regulation. In addition, the airline is legally obliged to take care of its passengers in the event of long waiting times at the airport.

For flight cancellations due to economic reasons, we see good chances to have a compensation claim, especially if you were informed by Condor not more than 14 days before your flight. At Flightright, we assist Condor passengers who have been subjected to a delay or flight cancellation to enforce their rights. Getting compensated is quick and simple. To get started, use our free online calculator to check your eligibility for a Condor flight delay compensation.

More in-depth information regarding the EU-regulation and your passenger rights.

Under what conditions is your flight delay with Condor eligible for compensation?

The 2004 EU261 regulation clearly defines a flight delay as when an airline or its replacement arrives at your destination more than 3 hours later than expected. In this circumstance, you need to check to know if you might be entitled to compensation.

Note: the amount of compensation is dependent on the distance of the flight – not on the amount you paid for your ticket. Additionally, the flight must either take off or land in the European Union. In the case where it is landing in the European Union, the airline must also have its headquarters in the EU.

A Condor passenger is entitled to compensation in the event of the following:

• Flight delay: If your Condor flight arrives at your destination more than 3 hours later than expected.
• Flight Cancellation: if you were not informed of the cancellation or informed less than 14 days before departure.
• Overbooking: If you had suffered a denied boarding due to overbooking of your flight.
• Missed connecting flight: If you missed a connecting flight due to a delay in one of the legs, and you arrived at your destination more than 3 hours later than expected.

Don’t take any excuses!

• Meal vouchers or accommodation (in the case of an overnight delay) do not suffice for compensation.
• All flight packages are covered by this regulation, and only the person on the passenger register who has suffered the delay, irrespective of who paid the ticket, will receive compensation for the inconvenience suffered.

• Your claims are valid up to 6 years in the past.
• Only extraordinary circumstances such as union strikes or bad weather relieve the airline of this responsibility.

Here is an overview of which compensation you’ll be entitled to, based on the circumstances of your delay:

• Short distance flight delays – Below 1500km – Passengers are due €250 compensation from Condor.
• Medium distance flight delays – Between 1500km and 3500km – Passengers are due €400 compensation from Condor.
• Long distance flight delays – Over 3500km – Passengers are due €600 compensation from Condor.

Delay, cancellation, overbooking or missed connection flight? You are entitled to:

How to claim compensation from Condor

The first thing to do is confirm that you are eligible for Condor flight delay compensation. This is often not a simple process when done on your own: getting access to flight databases, comparing your situation with other similar cases, checking whether your case applies under European Regulation No. 261/2004, etc. are some of the tasks that need to be done carefully to determine if you are eligible for a Condor compensation. In fact, for an individual without the legal expertise or the required technology, this can prove quite complicated.

But we have made it all easy with Flightright. In simple steps, you can determine your eligibility for a Condor delay compensation. Simply enter your flight details into our free compensation calculator, establish that you’re entitled to a claim against Condor, and then leave the rest to us. It will only take a few minutes for us to verify the eligibility of your claim and initiate action to ensure that you get compensated. Our service is free, as we only get a percentage of what we can extract as a claim. By choosing us, you are opting to join the more than 11 million satisfied customers who have used our service. We are a dependable partner, and we have been successful at asserting air passenger rights for over 12 years.

Get Started!

Condor Additional services at the airport

If your Condor flight departure is delayed for more than normal, you immediately have the right to basic benefits and services. These rights vary depending on the distance of your flight. Below, you’ll find an overview of what you’re eligible for:

• Short distance: from 2 hours waiting time – free drinks, free food, and 2 telephone calls, emails, or faxes
• Medium distance: from 3 hours waiting time – free drinks, free food, and 2 telephone calls, emails, or faxes
• Long-haul: from 4 hours waiting time – free drinks, free food, and 2 telephone calls, emails, or faxes

Delays of more than 5 hours

In this instance, you can, regardless of the distance, withdraw from your flight. Condor is obliged to either reimburse you or offer you alternative transportation to your destination.

Departure delayed until the next day

You’re eligible for a stay in a hotel, including transport to and from the airport. Contact Condor customer service directly and ask that confirmation of your hotel room and transfers to be provided in writing.

Your flight didn’t take off yet?

You can simply enter your flight details for your future flight, and we will let you know whether you’re eligible for compensation. Enter your flight here:

Condor – Summary of Operational Activities in 2023 

Top 5 Major Airports Condor Operated at in 2023

Had flight problems with Condor?

Flightright takes care of your rights in the event of flight delays, cancellations, and overbooking and is committed to ensuring that you receive your compensation from the airline.